Frequently Asked Questions

Compass Cove Oceanfront Resort

Looking for a few more details before you stay? At Compass Cove Resort, we’ve compiled all of our most frequently asked questions for your convenience. We hope these FAQs help answer all of your questions, as well as to put your mind at ease for a fun and relaxing beach vacation.

RESERVATION AND CHECK-IN FAQS

What time is Check-in and Check-out?

Check-in begins after 4:00 PM, and the front desk is staffed 24 hours a day. Check-out is before 11:00 AM.
Where can I find guest reviews for the resort?

Read recent guest reviews of Compass Cove Oceanfront Resort on Tripadvisor.
What is the tax percent on a room?

Room rates are subject to a 13% lodging tax. A $20 nightly resort fee, plus tax, also applies and includes parking, pool towels, calls and use of on-site amenities. A daily housekeeping fee applies and varies by unit size. Review our Terms and Conditions for the current fee schedule.
How much is the security deposit/worry free Vacation fee?

A refundable $100 security deposit is due at check-in. An optional, nonrefundable Worry Free Vacation fee of $49.99 plus tax may be added to cover up to $1,000 in non-negligent or accidental damage.
Do I need to bring the card used to make my reservation?

The credit or debit card used to make a payment or reservation must be presented at check-in with a matching valid photo ID.
Can I pay my balance in cash?

Yes. Compass Cove accepts cash, credit and debit cards, traveler’s checks, and money orders. Personal checks are not accepted. A valid credit or debit card must be kept on file for the security deposit.
Can I book a reservation without a deposit?

An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.
How do I adjust my reservation?

Contact the reservations department to request changes to a reservation. If you booked through a third party, such as Expedia, Hotels.com, or Booking.com, you must contact that company directly regarding changes or cancellations.
What's included in the resort fee?

The resort fee covers parking, pool towels, local and domestic long-distance calls, and maintenance associated with the resort’s on-site amenities.
How old do I need to be to stay at this resort?

Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.

PROPERTY POLICY FAQS

What is the resort's Do Not Disturb policy?

Guest health and safety are important to us. If a Do Not Disturb sign remains in place for an extended period and staff are unable to contact the guest, resort personnel may knock and enter the room to check on the guest’s well-being. The resort also reserves the right to enter rooms when necessary for safety, security, maintenance, or repairs.
What is the cancellation policy?
- The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the ORIGINAL arrival date.
- Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences.
- Advanced purchase rate reservations are NON-REFUNDABLE and NON-MODIFIABLE.
- Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
- For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.
What is the Vacation Protection Plan?

Life happens. We never know what life events may arise at the most inopportune time. That's why we offer a Vacation Protection plan. This is an optional, non-refundable charge you can select at the time of booking. If selected, it allows you to cancel your reservation up to 4:00 PM on the day of arrival and receive a 100% refund of your advance deposit.
Do you offer refunds for stays if there is a hurricane?

HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advance deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
Does the resort allow smoking?

Compass Cove Resort is a smoke-free property. Absolutely NO SMOKING or VAPING is allowed in guest rooms, on balconies, or in common areas around the property. Guests may smoke or vape only in designated smoking areas. A $250.00 cleaning fee will apply if smoking occurs within a guest’s room or on the balcony.

CONDO FAQS

Are Linens provided?

Yes. Linens are provided in all accommodations.
What room types have a washer and dryer provided?

The 1 Bedroom Ocean View Deluxe Condo, 2 bedroom condos, and 3 bedroom condos.
What is included in an efficiency kitchen?

A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils.
What amenities are included in my room?

Every room is equipped with a hairdryer, iron & ironing board, and safe.
What Bathroom & Kitchen supplies are provided in my unit?

Starter supplies include toilet paper, paper towels, bars of soap, bath towels, and travel-size dish soap. Laundry detergent is not provided.
What kitchen appliances are in a standard room?

A small refrigerator, microwave, and coffee maker.
What is included in a galley & full kitchen?

Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.

PROPERTY AMENITY FAQS

What water amenities are heated?

All water amenities are heated except for the outdoor pool by the Schooner building and the pool with the Silly Sub (by the Pinnacle).
What other amenities are offered at the resort?

Additional amenities include a fitness center, gift shop, laundry facilities, game room, shuffleboard, giant chess and checkers, fire pits and lounge areas, and outdoor grills.
What housekeeping services are available daily?

Daily housekeeping service includes trash removal and fresh towels.
Are pool towels available?

Yes. Pool towels are provided but may not be taken to the beach. Guests should bring separate beach towels.
What water amenities are offered at the resort?

Compass Cove offers four outdoor pools, two indoor pools, three lazy rivers, five kiddie pools, two waterslides, and seven hot tubs.
What are pool hours?

The pools are open daily from 9:00 a.m. to 11:00 p.m.
Is there WIFI available?

Yes. Complimentary Wi-Fi is available throughout the resort.

PARKING FAQS

Does the resort provide parking?

Yes. Parking is included in the resort fee and is available in two parking garages and an open lot across the street from the resort.
What is the parking garage height clearance?

The parking garage clearance across the street from the Pinnacle Tower is 8 ft. The parking garage clearance attached to the Mariner Tower is 6ft.
How many parking passes will I be given?

Standard Rooms, Efficiencies, One-Bedroom Suites, and One-Bedroom Condos receive one parking pass. Two-, Three-, and Four-Bedroom Condos receive two parking passes.

PET FAQS

Are dogs allowed?

Compass Cove does not allow pets from March through October. From November through February, long-term guests staying 30 days or more may bring one dog under 40 pounds when permitted by the unit owner. A nonrefundable $25 daily pet fee applies, and current vaccination records and a signed Pet Policy Acknowledgement are required at check-in. Cats are not permitted. Service animals are permitted year-round in accordance with ADA requirements.

MISCELLANEOUS FAQS

What attractions are located near the resort?

Nearby attractions include The Market Common, Coastal Grand Mall, the Myrtle Beach Boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix, and Family Kingdom.
Is there a shuttle to and from the airport?

Unfortunately, we no longer offer shuttle service.
Is breakfast provided at the resort?

Breakfast is available for purchase at Compass Rose. Hours and pricing may vary, so check with the restaurant for current information.
How far away is the airport?

Myrtle Beach International Airport is 1.7 miles or approximately 6 minutes away from the resort.
Do you have room service?

No
Can I rent chairs and umbrellas for the beach?

Yes. Chair and umbrella rentals are available through Lack’s Beach Service. Guests may rent directly from beach attendants or call 843-448-7741 for details.
Can I rent a beach wheelchair on my vacation?

Beachgoing wheelchairs are available through several third-party rental companies in Myrtle Beach. Availability, pricing, delivery options, and restrictions vary by provider.
Can I fish on the Beach?

Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1-800-356-3016).
Are roll-a-way beds available at the resort?

No.
Am I allowed to grill at the resort or on the beach?

Yes. Four grills are on-site for grilling on a first come, first serve basis. Charcoal is not provided. You may not bring your own grill on the property due to fire and environmental codes.
What restaurants are available at the resort?

Compass Rose Breakfast Restaurant, Crow’s Nest Restaurant, Tiki Hut, Compass Joe (coffee shop). Hours vary based on season.
Is there a grocery store near the resort?

Yes there are grocery stores within a 5-15 minute drive of the resort.
Are cribs available?

No