Frequently Asked Questions

Tripadvisor.com is a website used for guest reviews.  

4 Outdoor Pools, 2 Indoor Pools, 3 Lazy Rivers, 5 Kiddie Pools, 2 Water Slides, and 7 Hot Tubs.  

All water amenities are heated except for the outdoor pool by the Schooner building and the pool with the Silly Sub (by the Pinnacle).  

Check-in time starts after 4:00 PM (there is someone there 24 hours). Check-out time is before 11:00 AM.  

The 1 Bedroom Ocean View Deluxe Condo, 2 bedroom condos, and 3 bedroom condos.  

Compass Rose Breakfast Restaurant, Crow’s Nest Restaurant, Tiki Hut, Compass Joe (coffee shop). Hours vary based on season.  

Exercise room, Shuffle Board, Game Room, and Gift Shop.  

A small refrigerator, microwave, and coffee maker.  

13%  

Accidental damage.  

Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.  

The parking garage clearance across the street from the Pinnacle Tower is 8 ft. The parking garage clearance attached to the Mariner Tower is 6ft.  

We understand plans change which is why we created our risk-free cancellation and change policy.   • The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the scheduled arrival date.   • Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Please note that changes to the reservation will be subject to availability and any room rate differences.   • Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.   • For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.  

The resort fee covers usage of all resort amenities.  

A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils.  

Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.  

To help ensure the safety of our guests and employees, housekeeping services are limited to removing trash and refreshing your towels on a daily basis.  

Toilet paper, Paper Towels, soap bars, bath towels, one travel size dish soap. (laundry detergent is not provided due to allergies)  

Market Commons, Coastal Grand Mall, The boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix Race Park, Adrenaline Adventures Zip Line, Family Kingdom, Splashes Oceanfront Water Park.  

9AM to 11PM  

Every room is equipped with a hairdryer, iron & ironing board, and safe.  

Yes. Wireless internet is available throughout the resort.  

Due to COVID-19 and our guest’s safety, the shuttle is currently not available at this time.  

Yes there are grocery stores within a 5-15 minute drive of the resort.  

You can purchase breakfast at Compass Rose. Adults 11 and up, kids 4-10, and kids 3 and under eat free.  

Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.  

If you are paying in cash, a security deposit of $100 is required at check-in which is refunded when your stay is over. You can also purchase the worry free vacation fee for $39.95 plus tax, non-refundable, paid with your first night stay deposit.  

1 parking pass is given for standard rooms and 1 bedroom suites. 2 parking passes are given for 2 and 3 bedroom condos.  

Myrtle Beach International Airport is 1.7 miles or approximately 6 minutes away from the resort.  

You can contact the reservations department to changes or you can use the new app for your smart phone or mobile device. If you booked through a third party (examples: expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.  

Yes. Free parking is available in our 2 parking garages or open lot located across the street from the resort.  

Compass Cove Resort is smoke-free. Absolutely NO SMOKING is allowed in guest rooms, on balconies, or common areas around the property. Guests may smoke in outdoor designated smoking areas only. A $250.00 cleaning fee will apply if smoking occurs within a guest’s room.  

HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.  

Yes  

No.  

All rooms can accommodate a wheelchair.  

Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.  

No.  

Yes you can through Johns Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Johns Beach Services or speak to a lifeguard for exact pricing.  

The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).  

Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck). Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.  

No, all reservations will require a valid credit card or debit card to be authorized in the amount of $100 in lieu of a cash deposit. We no longer accept cash as a form of payment.  

No, cash is no longer accepted as a form of payment.  

You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.  

Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1-800-356-3016).  

Small dogs are welcome in the months of November through February only. Cats are NOT permitted at any time. A Non-refundable $25 per day Pet Fee will be charged to Pet-Friendly reservations. We only accept ONE dog. They must be less than 40 pounds. Up-to-date shot records MUST be presented at check-in and a Pet Policy Acknowledgement must be signed. All dogs must be registered and issued a Compass Cove identification band. Dog owners must adhere to all Pet Policies.  

An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.  

Yes. Trailers can be parked in the open lot. Motorcycles can be parked on the first floor of the parking garage.  

No  

Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.  

Yes  

Not during the summer season, (April-August) you can request with it the front desk (843-448-8373) during the off season but it is never guaranteed.  

From May 1 through Labor Day, dogs are allowed on the beach only before 10:00 a.m. and after 5:00 p.m. From the day after Labor Day to April 30 each year, dogs are allowed on the beach at any time of day. At all times when dogs are allowed on the beach, they must be on a leash that's seven feet or shorter, and you must pick up and properly dispose of the droppings.  

Pack and Plays are available on a first come, first serve basis.  

Yes. Two grills are on-site for grilling on a first come, first serve basis. Charcoal is not provided. You may not bring your own grill on the property due to fire and environmental codes.