Quality Assurance is Our Number One Priority

YOUR TRUST IS WHAT WE HOLD TO THE HIGHEST STANDARDS
SO YOU CAN RELAX AND BOOK WITH CONFIDENCE!

 

That’s why you can rest easy with our Quality Assurance Policy. The management and staff of Compass Cove Resort have been working hard to ensure our accommodations are at the highest standards of cleanliness and are diligently following all best practice solutions. Whether you’re a family, a couple, or just a group of friends wanting to get away – we’re here for you, and ready for your return.

Stress Free Booking

BOOK DIRECT

 

Booking Direct : Start your vacation experience stress-free. When you book direct, you can rest assured you will receive access to our best room and suite rates. Booking direct will always ensure:

  • The Best Rate Guaranteed
  • No Lost Reservation
  • Flexible Terms and Conditions
  • Best Customer Service

Risk Free Cancelation

RISK-FREE CANCELLATION POLICY

 

We understand plans change which is why we created our risk-free cancellation and change policy.

  • The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the scheduled arrival date.
  • Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Please note that changes to the reservation will be subject to availability and any room rate differences.
  • Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.

Quality Assurance

OUR TOP PRIORITY – GUEST SAFETY

 

Accommodations: In addition to Standard Housekeeping Cleaning Procedures, particular attention will be paid to high-touch items in all rooms such as remotes, door handles, light switches, etc.

 

Pools and Amenities: Enhanced Social Distancing guidelines in pool areas with additional sanitation of chairs, loungers and other areas.

  • Where possible, chairs will be spaced 6 feet apart to promote social distancing.
  • All chairs and tables will be disinfected before and after each guest use.
  • Our pool chemicals, especially the disinfecting agent (Chlorine), will be maintained at proper levels at all times.
  • Enhanced cleaning and disinfection practices will be completed in all areas of the resort with the use of  CDC/DHEC approved chemicals. The resort will pay specific attention to high traffic and high touch areas.

Food and Beverage: We will continue to hold our restaurants to the same high standards of cleanliness that we hold our accommodations to. All bars and restaurants will encourage best social distancing practices.

  • Food and Beverage areas will be open with Social Distancing guidelines and additional sanitation procedures will be performed in those areas.
  • Where possible, tables will be spaced 6 feet apart to promote social distancing.
  • Tables, bar counters, menus, and other areas will be disinfected before and after each use.

Guest Recommendations

GUEST RECOMMENDATIONS

  • Hand Sanitizer Stations will be placed in all public areas including elevator lobbies and guest floors.
  • Individuals and family members who wish to be together should continue to do so, but there should be a safe distance maintained between different groups of guests.
  • Click Here to view a complete list of guest recommendations and best practices for helping us maintain our quality assurance policy.

* Myrtle Beach City Council has extended the face mask order, which requires residents and visitors to wear a cloth face mask at retail and food service establishments, as well as in public spaces at overnight accommodations. The executive order is discussed monthly and will remain in effect until further notice.

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