Live Chat
Back to All Resort News

Frequently Asked Questions at Compass Cove Resort

Frequently Asked Questions at Compass Cove Resort
  • What taxes can I expect to pay?
    • There is a 12% sales tax on all reservations.
  • What is included in the resort fee?
    • The resort fee gives the guests access to all of our amenities, parking, Internet, pool wristbands, etc.
       
  • Do I need a credit card to check in?

    • If you have paid a deposit with a card, we need to see that card upon checking in, unless a preauthorization form was done. Otherwise a credit card is not needed, but we will require a cash security deposit of $100 if that is the case.
       
  • Is there a surcharge to use my credit card for payment?

    • No, we do not require a surcharge upon payment.
       
  • Does the resort provide parking (valet parking/free parking/across-the-street parking)?

    • Yes, we provide parking in two parking garages on the resort side of the street, as well as one parking garage and an open overflow lot across the street. However, we do not provide valet parking.
       
  • What is the parking garage height clearance?

    • 6’8” in the Mariner garage
    • 7’0” in the Pinnacle garage
    • 8’0” in the annex garage across the street.
    • We also have approximately 50 or 60 spots in our open lots for oversized vehicles as well.
       
  • What time is check-in and checkout?

    • Check-in begin at 3 p.m., and checkout is at 11 a.m.
       
  • Is it possible to check in early? May we use the facilities before check-in?

    • Yes, if the room is ready before 3 p.m., we will absolutely check the guest in. If it is not, we will do all the paperwork and allow the guest to have full access to the property until the room becomes available.
       
  • Do you accommodate late checkout?

    • Availability is based on what we have going on the day a guest checks out. We need to ensure there are no homeowners or other arrivals checking in to that room in order to determine what time a guest can check out. If we cannot accommodate a guest in their room, they are still allowed to have access to the property and we will store their belongings for them until they are ready to leave.
       
  • How do I edit my reservation?

    • To edit your reservation, you can call the hotel and speak with an agent here. We will ask you to verify the information on file to make sure we are speaking to the proper person so we are able to make any changes necessary. If your reservation was done through a third party, you would have to contact them about moving dates, as they are all contracted rates we cannot adjust.
       
  • May I bring my pet?

    • We are pet-friendly from November-February; we allow one pet per room up to 50 lbs. Cats are not permitted. There is a pet fee of $25 per day, up to $150. Additional rules do apply so please contact our resort for additional information. 
       
  • How far away is the airport from the resort?

    • The airport is less then 2 miles from our resort.
       
  • Is there a shuttle to and from the airport?

    • Yes, we offer a shuttle to and from the airport 24 hours a day.
       
  • Is there a shuttle available to the local attractions?

    • No, we do not provide a shuttle to the local attractions. However, there is public transportation available through the city.
       
  • Is Wi-Fi available?

    • Yes, we have Wi-Fi throughout the resort.
       
  • What are the restaurants at the resort? Do you have room service?

    • Compass Rose serves breakfast from 6-11 a.m. daily
    • Crow’s Nest is open 11 a.m. to 11 p.m. and 4-11 p.m. (off-season)
       
  • What amenities are offered to guests?

    • We have 23 water features: two water slides, both indoor and outdoor pools, hot tubs and lazy rivers, as well as both restaurants and a tiki hut on the outdoor schooner pool deck.
       
  • Do you offer a concierge on-site?

    • Yes, we offer concierge services.
       
  • What TV channels are available in the rooms? 

    • Basic Cable channels are available in the rooms.
       
  • Are movies available on-site? 

    • Yes, we have a free DVD rental program that is part of the check-in packet for all guests staying at the resort.
       
  • Are cots available for rooms?

    • No, unfortunately we do not provide cots for rooms.
       
  • Is breakfast provided?  If so, from what times? What is the price?

    • We have breakfast on-site, but it is not complimentary. The breakfast buffet for anyone 11 and older is $9.95, children 4-10 are $4.95 and children under 4 years old eat free. We also serve off the menu, with varying prices.
       
  • Do you have hair dryers in the room?  

    • Yes, hair dryers are provided in each room.
       
  • What is the cancellation policy?

    • We have a 14-day dependent cancellation policy. If you cancel more than 14 days before your arrival date, you will receive 90% of your deposit back, minus a 10% cancellation fee. We do not offer cancellations less than 14 days before your arrival date. However, we can extend the reservation out for 1 year and leave the money on file as a credit.
       
  • Where can I learn more about the Guest Reviews, Terms & Conditions?

    • Guests can learn more about our Guest Reviews, Terms & Conditions on Facebook or TripAdvisor.
       
  • Is there an iron and ironing board in the room?

    • Yes, irons and ironing boards are provided in all rooms.
       
  • What is in the kitchen of a room/efficiency/suite/condo?  

    • Kitchens will come with the essentials – pots, pans and toasters.
      • Room/efficiency: plateware for 4
      • Suites: plateware for 6
      • Two- and three-bedroom condos: plateware for 8
         
  • Do you have handicap-accessible rooms?

    • Yes, we have rooms that are handicap-accessible. Please request them specifically when making your reservation.
       
  • How do you rent chairs and umbrellas on the beach?

    • We do not rent beach supplies through the hotel. Instead, it is all done through the lifeguards located down on the beach near the equipment.
       
  • What are the pool hours?

    • Pools are open 9 a.m. to 11 p.m., and slides are open 10 a.m.-6 p.m. (seasonally).
       
  • Do the units have a stocked mini-fridge?

    • No, the unit mini-fridges are not stocked.
       
  • How many parking passes per room?

    • One parking pass is allotted for standard rooms, efficiencies and one-bedroom suites.
    • Two parking passes are allotted for a two- or three-bedroom condo
       
  • What is the security deposit for? How long does it take for the credit card pre-authorization to be released?

    • The security deposit is $100, and authorization can take up to one week to process back to the card.
       
  • Do the rooms have a washer and dryer?

    • Our two- and three-bedroom suites have washers and dryers. We also have two laundry facilities on-site for the guests to use.
       
  • Are the pools heated?

    • All pools except two on the outdoor schooner deck are heated.
       
  • Are cribs available?

    • Yes, cribs are available on a first-come, first-served basis.
       
  •  Do any units have a Jacuzzi tub?

    • No units contain a Jacuzzi tub at this time.
       
  • Do you offer discounts to area attractions?  What attractions are close?

    • Yes, we sell tickets at a reduced rate for the following local attractions: Ripley’s Aquarium, Pirate’s Voyage, Medieval Times and WonderWorks. We do not have tickets to the following close attractions: Ripley’s Believe it or Not, SkyWheel and Family Kingdom amusement park.
       
  • What is the damage waiver fee? What is included and not included?

    • The damage waiver is a non-refundable $39.95 fee that can be put down in place of the security deposit. This will cover any non-negligent damage up to $1,000.

 

 

(Posted: 12/2/14)

Back to All Resort News