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Assistant Guest Services Manager

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you’ll grow with us.

Assistant Guest Services Manager responsibilities include, but are not limited to:

  • Serves as direct support for the Guest Services Manager.
  • Planning, organizing, and developing the overall operations of the front desk, loss prevention, bell services, and PBX.
  • Promptly resolves any guest complaints or issues
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
  • Anticipate the guests needs, change direction quickly and multi-task
  • Ensures proper communication within the department
  • Other job duties as required by Guest Services Manager, Resort Manager & General Manager

What are we looking for?

  • High school diploma or equivalent required
  • College degree preferred or 5 years in a supervisory or management position.
  • Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases).
  • Possesses strong communication skills, both written and verbal
  • Must possess solid decision making skills
  • Proven job reliability, diligence, dedication, and attention to detail.
  • Must be able to communicate clearly and professionally with guests, coworkers and supervisors
  • Must have reliable transportation
  • Must have a positive attitude while performing tasks
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures
  • Strong attention and care to details
  • Responsibility, reliability and honesty
  • Teamwork and collaboration

What can you look forward to?

Qualifying team members may enjoy the following benefits:

  • Health Plan, Health Savings Account, and Life Insurance benefit
  • Dental Plan
  • Paid Time Off and Bereavement Leave
  • 401(k) retirement plan with company match
  • Vision
  • Long Term Care, Critical Illness, and Accident
  • Short-Term Disability
  • Personal Cancer Protection
  • Jury Duty Pay
  • Tuition Reimbursement
  • Resort Accommodation Discounts

Want to know more? Visit our website at www.brittainresorts.com!

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

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