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Compass Cove’s Golf Director Jeannie Cartner wins Heart of the House Employee of the Year

Hard work, hospitality and patience are all intimately acquainted with Jeannie Cartner, the golf director at Compass Cove Oceanfront Resort in Myrtle Beach.

“I always try to do my best, and I treat everyone the way I want to be treated,” she said.

Her simple work ethic recently earned her the title of 2012 Heart of the House Employee of the Year, which is an annual award given by the Myrtle Beach Area Hospitality Association.

“When they announced my name, I couldn’t believe it,” Cartner said. “I knew nothing about it.”

She said she is appreciative to hospitality association for the award and Brittain Resort Management for making Compass Cove such a great place to work.

Cartner discovered she won the award recently during the hospitality’s yearly breakfast meeting. The honor acknowledges individuals who are exemplary employees on and off the job and exceed company and customer expectations.

“[Congratulations] Jeannie,” Wally Carmichael said via his Facebook page. “You deserve it. You have treated us [like royalty].”

Cartner received quite a few best wishes on her accomplishment from folks leaving her messages on Compass Cove’s Facebook page, including an acknowledgment from Donald R. Butler who wrote: “Best Golf Director ever!!!”

When Cartner was hired at Compass Cove 11 1/2 years ago, she began her career as a switchboard operator and was quickly promoted to reservations. Cartner stayed in that position for several years before she advanced to the position of golf director about four years ago.

It was a job she was hesitant to take.

“I didn’t think I could do this,” Cartner said. “We all get insecure sometimes.”

Her doubts, however, were unfounded. As before in her previous jobs at Compass Cove, she rocked.

As the golf director, Cartner ensures guests of Compass Cove wanting to golf during their stay on the Grand Strand acquire golf packages that match their needs.

“I’ve done packages for one golfer and groups that have 80 to 85 golfers in them,” Cartner said.

Before she prepares a golf package, she asks golfers a series of questions to assess the golfers’ course preferences.

“If they don’t know anything about Myrtle Beach and haven’t read about golf packages on our website, I try to put something  together they can really enjoy,” Cartner said.

Golfers not only consult Cartner about golf packages, but they also ask her about dining and entertainment options on the Grand Strand.

“They do ask me all sorts of questions,” said Cartner, who keeps Myrtle Beach booklets handy to aid guests’ in their exploration of various restaurant and leisure opportunities.

The award she received is a plaque she keeps in her office, and it is a constant reminder of the obvious: Cartner is a woman about work, not just about words.

Still, she knows working in the hospitality industry isn’t always peaches and cream. Just like any other job, challenges exist. Cartner, though, enjoys clearing whatever hurdles get in her way.

“I always want to do the very best for myself, the guests and the company,” Cartner said.

Common sense principles are the foundation to her strong work ethics.

“Wherever you work, be loyal to that company and if you are in the hospitality industry, you have to very, very polite and nice to your guests,” Cartner said. “I know a lot of time we meet people who are not nice, and they get upset and angry when things do not go their way. But, you must remember not take it personal. You’ve got yourself and God. So, why worry?”

Posted 1/2/13